The University Services Employee Climate Survey is a voluntary questionnaire distributed to all members of University Services. The 17-item questionnaire is designed to collect information to better understand the experiences of University Services employees and to identify areas where it can be improved. Our success depends on our team members throughout our organization. The survey collects data specifically related to University Services team member experiences and perceptions of Diversity and Inclusion; Communications; Development and Advancement; Job Performance; Tools for Success; Employee Engagement; and Employee Health and Safety. Data is collected through Likert-style scale responses to statements from the seven categories (example below), with open-ended opportunities as well.
The survey is administered every two years. Respondents have the choice to respond by link via email, or by accessing the survey on a University computer. Computer kiosks are made available to those who lack convenient access to computers. The survey is also designed to be mobile-friendly and is offered in English, Spanish, or Creole language. The survey is not an official reporting tool for Princeton University. As a result, the results of the survey are confidential and are not shared beyond the Office of Institutional Research or University Services.
Dissemination of Results
In order to appropriately contextualize the results of the survey, every University Services team member is provided access to them. Moreover, in order to ensure every member of our team has an opportunity to contribute (to our collective/shared understanding of what the results mean), every team member is proved an opportunity to engage in discussion about them the results.
Organization-wide (comprehensive) and departmental-level results are shared with team members according to policies and guidelines developed by the Office of Institutional Research. Below are the dissemination plans for comprehensive and department-level results.
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Organization-wide results dissemination:
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Reports for all University Services departments are delivered to the Vice President and the Office of Talent and Organizational Development.
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Together they will analyze results and prepare for unit-level meetings with the direct report team.
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Overall data is then shared with the university Services Leadership Team (in advance of Ambassador/Liaison Outreach)
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Overall University Services’ open-ended feedback is summarized and grouped by themes before sharing.
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The University Services Leadership Team then discusses the comprehensive results and contribute to organizational priorities.
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Overall University Services data and themed feedback are shared with all team members through Ambassador/Liaison Outreach.
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Departmental-level results dissemination:
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The Vice President of University Services and the Office of Talent and Organizational Development receives and reviews the unit-level reports with the direct report team.
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Together they analyze the data, identify themes, surprises, confirmations, etc.
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Discuss and set priorities, develop action plans, and discuss results with department leaders.
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The direct report team reviews departmental-level results with their respective Leadership Team members.
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Analyze data, identify themes, surprises, confirmations, etc.
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Discuss and set priorities, develop action plans, and discuss results with department managers.
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The Talent and Organizational Development team meets with department leaders (optional).
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The Leadership Team and departmental managers determine the process for sharing results with all levels of the department.
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What We Heard You Say
The following includes suggestions from University Services staff and our responses/actions.
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More opportunities to meet and converse as University Services
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Our responses and actions:
- Town Hall meetings
- Campus Dining Road Shows
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Share University Services D&I Plan
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Our responses and actions:
- Ambassador/Liaison program
- Sharing D&I Plan through Outreach meetings
- Diversity and Inclusion Steering Committee
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Create safe spaces to discuss our diversity
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Our responses and actions:
- Exchange Communities (formerly Conversation Circles)
- Using Your Voice for Productive Conversations
- Leveraging and Understanding Diversity & Inclusion
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Language classes to enhance communication
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Our responses and actions:
- Workplace Spanish Course
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Increased interactions between units within University Services
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Our responses and actions:
- DISC Cross-Unit Engagement Subcommittee
- Habitat for Humanity builds | Staffing and Volunteer site (Get Involved)
- Increased participation and support of the SEIU Summer Transfer program
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Share information about what's happening within University Services
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Our responses and actions:
- D&I Digest
- The Update
- University Services Insider App
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More ways to recognize and celebrate staff
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Our responses and actions:
- Rewards and Recognition Committee and annual celebration
- Tiger and Spot Awards
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More learning opportunities in order to enhance relevant competencies
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Our responses and actions:
- D&I Salons | University Services Deconstructed
- Delivering Exceptional and Advanced Customer Service
- Group Facilitation Skills
- Nutrition and Energy Workshop
- Fostering Inclusion
- Working through Change in the Workplace workshop
For questions or concerns about this survey contact:
Verita Murrill
Director of Talent and Organizational Development, University Services
Email: [email protected] • Phone: 609.258.2676
Saleem Curry
Talent and Organizational Development Specialist, University Services
Email: [email protected] • Phone: 609.258.2621